Our Reviews

Worked with John in GMC service dept. He kept me informed about my vehicle repair needs. John ordered parts for additional needs. I absolutely love my GMC Denali and these are my first major needs on a 2012 SUV.

I brought our truck in for a routine oil change and to check a few sensors that were not working. Our blind spot sensors and the auto lights for the automatic running boards were not functioning. Upon leaving after services were rendered a new warning light that had not been on turned on as I was getting ready to leave the parking lot. I quickly turned around to go ask the service department to check it out and make sure everything was okay. I was going to be leaving for Dallas with my so. and did not want a problem on my hands. I waited to speak to Jeff and once I had a chance to he requested a service tech to check it out. Two young men came out to my truck and started it up. The warning light was still on and they acted baffled and said they didn’t know what the light was for. It was an orange P in a circle with a wrench underneath it. They go back inside and I follow. They’re asking another guy named Todd what it could be. Apparently he is the gentleman who had done the oil change and checked the faulty sensors. The entire time he never once looked at me. He shrugged his shoulders and said he didn’t know what it was. He then said it was related to the faulty blind spot sensors. I stated in response that they had not been working for at least two weeks and never once was that warning light triggered. He completely blew me off in an extremely rude way. This type of treatment generally results in someone never returning to have their vehicle serviced. He was wholly out of line. He had just had my vehicle in and a new warning light was on. That is a problem. A quick Google search on my own part indicated it could be related to the parking break needing to be reset or as severe as the power train. To be blown off after having paid in cash for that truck a year ago, following service recommendations to a tee and having just placed an order for a custom 2025 YUKON AT4X makes me seriously question our choice to be a repeat customer. To be treated as if I were a ninny and a complete inconvenience to Todd was completely unacceptable. He will never be allowed to tough any of our vehicles again. Al Jackson, the sales rep, was kind and attentive to my concerns and quickly found Jeff again for me. I relayed my concerns to them both.

Everything went as planned.

Excellent. I love the use of technology( texting, the video showing what needed to be replaced, and selecting what to replace.) I was at work during this time so without that I wouldn’t have been able to do it. Great work thanks .

Great environment, smooth buying experience.

We had routine preventive maintenance on a Saturday without a hitch. Great group of people to work with

I was treated like family and the process was communicated to me as the repair was being done. The mechanic finished earlier than expected and it was quite a surprise to get to drive away with my vehicle. Thank you.

Was surprised how quickly my car got fixed. Shuttle service was very convenient.

Made the wait pleasant and were very responsive and friendl6y

Luis was great to work with on both vehicle purchases. Thanks

John Noble took great care of me! I appreciate him and his professionalism that he exhibits! Thank you John!

John, is great to speak with and talks me through all the details of the service process.

JOHN NOBLE REALLY TAKES CARE OF ME

John the service writer is very knowledgeable and always friendly. He kept me informed of the service being performed!!

I have no problem with John Vance Auto the problem I have is with GM. I bought an extended warranty direct from GM for $5800.00 because in the past if something wasn't working they made it right, not the case anymore. They call it an update and that's not covered, if it's not working when you pull in the dealership to me it's broke. I was going to buy another warranty in about 3000 miles for my second Yukon but now I know they are going to find away out, I think I can just save my money.

It was great. They took great care of us and in a timely manner

Great people, great experience.

Fantastic job

My mother took my car for an oil change. I gave her 100 for the oil change. I feel she was pushed services and changes to my car because I was not there. They fully know I just had my wipers changed at my last oil change and they are in perfect working condition but because I was not there they tried to force my mother to buy wipers and told her I would lose my warranty. She fought back and even involved another customer. My mother is 70 years old helping me out and I did not appreciate this. She texted me during and I told her no. I also told her no on the filters that I just did them on my last oil change and would do it next time. She felt forced into that. I just spent 200 at my last oil change and spent 160 at this one which is absolutely ridiculous. The wipers put me over the edge. They work perfect. Your service division JUST changed them. Why would they try to force a service for new blades when there are brand new blades that last more than six months on my car????

When I got the car in the shop, they had it done very quickly. I just had a new door put on. They were very kind and friendly to me. They did a very nice job on fixing and painting it. I would definitely recommend them for body work. Nice people.

John and the tech who completed my service were great and friendly as always. It’s a pleasure to have them maintenance my vehicles.

It was a very pleasant experience. I felt heard and not pressured. Adam was very respectful and got me the best deal on the lot that met my price point and need for a new vehicle. I appreciate their upfront, no pressure nor hassle approach. And especially their attentiveness. Would highly recommend Adam at John Vance Auto Group. No need to go anywhere else.

Fast excellent service

Great Service

Customer service was excellent. Seamless experience

John Noble the service writer did an excellent job. 5 stars and 2 thumbs up!

It was enjoyable!

I moved to the Guthrie area during the pandemic. Looking for a dealer to provide service related services. Vance was close so I reached out and was greeted by John Noble. I say a super helpful guy. Always available to get my GMC's in. Your team, from the front door to the service bays, provides fantastic, quality service. Keeps me informed on the progress of my GMC's

Great customer service

After deciding to purchase, went to dealer to sign paperwork. Financing time-frame seemed long wait. Salesman did stay late to go over many applications on new technology. *over and above effort ; )

Excellent personal and professional service as usual.

We had a wonderful experience at John Vance! Everyone was knowledgeable and Adam and Al especially made our experience easy and fun from choosing a vehicle to the buying process to the extra time taken to show us every feature and function of our new vehicle after purchase! We will definitely be using John Vance for maintenance and future buying also.

Great service as always.

It’s always my pleasure to bring my Buick to your dealership to be serviced! John Noble ALWAYS does an outstanding job taking care of me! Thank you!

Great friendly service

The only issue I had was that I made an appointment online for 9:30 and was called right after to schedule it for 11:00. That was fine. I show up at 11:00 for my appointment and they didn't have it in the computer. I did schedule online but was called almost immediately after and had a full conversation with the lady about how long it would take. They did go ahead and do my service. The computer scheduling option needs to be revamped.

Bad service

John Carpenter went above and beyond I was looking for the Buick ienVista and a certain color and he found it for me and

They were very professional and kind.

the personal i met and worked with were well versed and very knowledgeable of the gm products. the only downside was the owners Manuel seems inadequate and doesn't cover the interior questions that i have. it covers the dos and don'ts very well but not the how to revise things that you should be able to revise. all in all you have a very good staff and it was a pleasure to meet anf work with them

Personnel I delt with were very friendly and pleasant to deal with. I was advised of parts that needed replacing and why, and I was happy with that. The service was completed promptly.

Quick, efficient, and friendly

GMC service department is amazing!!!!

It was great!

Very professional!! I needed to make phone calls while my truck was being serviced. One of the sales guys set me up in a quiet area in the front showroom! Mission accomplished!

As always excellent experience with Vance auto, I would recommend them

Great experience.

John in service great

John with GMC service is THE REASON I trade with John Vance Auto Group.

Not good.

I’m so very impressed with JD Vance. They were able to help by picking up my car and dropping it off. What a wonderful way to help people with warranty issues. I’m so thankful for the process and the support that they gave me. I needed my blinker fixed on my new car and I’m very thankful for the help.

Service Advisor was very polite and nice. He did a great job. Service was fast and on point. A+

The service advisor was very knowledgeable and helpful.

Was for body repair

OK, no problems. A+. Super Gooder!!!

We always buy our vehicles from Al Jackson at John Vance. He is very knowledgeable and professional. He is the only salesman who always keeps in touch with us after the sale. He is one of a kind.

Fabulous. Great service.

Great service team at John Vance. Trust is important when you spend money on an automobile these days. I trust the service team at John Vance Motors to keep my Buick in great running shape. In 30 years they have never let me down!

very pleased

Good

Needed to have my 30K mile maintenance and oil change on my 2023 Buick Envision. Brought it in and John Noble and his excellent team took care of everything! It’s always a pleasure to bring my SUV in for outstanding service and professionalism! Keep up the great work John Vance Motors!

Anytime we have come into the dealership they have been helpful. Theey always have a quick response and answer anything we are in need of.

Friendly, helpful. Sold me something I was not even looking for, but was the better choice. Will always use John Vance Auto Group for my auto care. Special thanks to Patrick and Al.

As always, everyone did a great job!

Top Notch Service Department.

John was able to get the wife's car right in for repairs. Completed them in a day. Give's me a piece of mind that I can count on Vance GMC when in time of need. Thank you!

John Noble took care of everything

Fantastic as always, never had bad service

Service department alway friendly answers all my questions

Greg in service was great! Got me in and out very good experience.

It was a great experience. They were so helpful and explained everything making sure I understood.. I would recommend someone looking for a car check out Vance.

Everything went as expected and personnel were friendly.

John Noble is excellent. He takes care of his customers with kindness and professionalism. He is the reason I keep coming back there to have my work done.

Everyone is very friendly, and they are fast & efficient.

Salesman AL told me I had free towing and roadside assistance in the US for 8 years but I called onstar to find out that was not true

Had a tire balance and rotation performed on my 2019 GMC Yukon XL. Highway vibration was resolved. Thank you

Received awesome service from your dealership! My Buick had the check engine light on. John Noble said that he had no appointments available for a few weeks. Thankfully he got me worked in so that I wouldn’t miss my vacation! So thankful John got me worked in! Kudos to John Noble!

The guys in GMC service department were professional and courteous. They got my car in quickly even though I wasn't on the schedule.

Warm friendly greeting with fast and efficient service!

Everything finished in a timely manner

Vance GMC always does an excellent job with taking care of my vehicle.

Really cool shop supervisor. Took care of my service in a professional, friendly manner.

Came in for a quick oil change, also had our tire fixed, & cabin air filter switched out. The wait wasn’t long and they sent us on our way.

John is great

Jim Skiniotis was my salesman. Very nice and very knowledgeable.

Very helpful and nice to work with

Good people

Got a car that had issues right off the lot ! Should have been covered since it was that way when we bought it! Not very good for a dealership to do that!

John Vance Auto has ALWAYS taken good care of our vehicles… and us. We purchased our first vehicles from Vance 25 years ago and have never gone anywhere else since… and they have done all service and repair work since. From the sales department to the service department, all have been excellent to work with and handled all of our needs.

It was good. Slower then usual

JOHN NOBLE IS AWESOME

Always receive impeccable service from John Vance Motors! John Noble is truly an asset to your company! He always goes above and beyond to take care of me and my vehicle needs!

This was our third time that we have brought our Buick in for service, 2 of the 3 times including this last time, we were told that we did not have an appointment to have the car serviced. Each time we have made an appointment we have received an email & text conformation. It kind of leaves a bad feeling toward your service department. We paid our bill and our key was handed to us and we were told our car was out in the parking lot. It took us a while looking for our vehicle. Not the best service.

John Noble is fantastic

Great dealership and service.

Had a couple of tire sensors replaced and an oil change.

Quick friendly service

Always a pleasure to have my SUV serviced at your dealership! Excellent staff that takes great care of me! John Noble always goes above and beyond to make sure my expectations are not only met but exceeded!

I had a great experience buying my 2026 Yukon elevation. Dennis lynn, our salesman was awesome. Thanks to Dennis and his gang!

This is the second vehicle we have purchased with Al Jackson. He is always very helpful and he has gained our trust for as long as we need a vehicle.

Over the top in competitive pricing and service

The individual who serviced my car gave me an estimated time in which the service would be completed and it was completed at such time. Also, he let me know that there were others ahead of me and that was the reason for the delay. No hidden agenda and he was very kind.

Very great experience with them Al explained how everything works and was very clear about everything

Professional organized experience in the GMC service department. Liked the new video link regime cars service appointment.

Jayson Bybee was really great to work with! No pressure and very helpful.

Greg in service always takes great care of me!

Always a great experience.

ALWAYS A GREAT EXPIERENCE IN THE GM SERVICE DEPARTMENT. PROFESSIONAL COURTEOUS PEOPLE. FAR EXCEEDS MY EXPECTATIONS

Greg in service took great care of me!

Everyone was very professional and kind.

Everything was fine but no one is perfect. That includes me. If my son wasn't with me I would have been lost. Too much computer dealing for a 74 year old not very computer savvy person.

Everything was great

Everyone is always so knowledgeable and professional. Al Jackson is amazing. Would not purchase a car from anyone else.

Mr John in the service department is always very friendly and helpful. In ten years, we’ve always had a great experience.

Vance GMC service is always top notch.